{"id":627,"date":"2021-06-13T19:03:53","date_gmt":"2021-06-13T17:03:53","guid":{"rendered":"https:\/\/pigier-lyon.com\/blogs\/ozalee\/?page_id=627"},"modified":"2021-06-15T10:21:48","modified_gmt":"2021-06-15T08:21:48","slug":"retours-echanges","status":"publish","type":"page","link":"https:\/\/pigier-lyon.com\/blogs\/ozalee\/retours-echanges\/","title":{"rendered":"Retours & \u00e9changes"},"content":{"rendered":"\t\t
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Retours & \u00e9changes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1. Conditions g\u00e9n\u00e9rales de retour <\/b><\/span><\/h5>\n

Ozal\u00e9e vous offre la possibilit\u00e9 de retourner, pour demander un remboursement ou un \u00e9change, un ou plusieurs produits de la commande jusqu’\u00e0 14 jours calendaires \u00e0 compter de la date de r\u00e9ception de votre commande. Le retour du produit reste \u00e0 votre charge mais nous vous r\u00e9exp\u00e9dierons gratuitement un ou plusieurs nouveaux produits dans le cadre d’un \u00e9change. <\/span><\/p>\n

Vous avez le droit \u00e0 2 \u00e9changes maximum par commande. Apr\u00e8s avoir fait un \u00e9change, le montant de la commande initiale ne pourra pas \u00eatre rembours\u00e9. Tous les articles retourn\u00e9s doivent \u00eatre envoy\u00e9s dans leur \u00e9tat et emballage d’origine dans la mesure du possible. <\/span><\/p>\n

Les frais de livraison sont des frais r\u00e9els factur\u00e9s pour la logistique et l’envoi de la commande, en cas de retour de commande ceux-ci ne seront pas rembours\u00e9s. <\/span><\/p>\n

2. D\u00e9lai de traitement des retours <\/b><\/span><\/h5>\n

Tous les retours re\u00e7us \u00e0 notre atelier sont trait\u00e9s en 8 jours ouvr\u00e9s maximum. <\/span><\/p>\n

3. Frais de retour <\/b><\/span><\/h5>\n

Si vous retournez un produit car celui-ci ne vous convient pas, les frais de retour sont \u00e0 vos frais. <\/span><\/p>\n

En cas de d\u00e9faut av\u00e9r\u00e9 sur la commande re\u00e7ue, merci de nous contacter pour faire constater le d\u00e9faut et pour que nous puissions vous envoyer un bon de retour pr\u00e9pay\u00e9. <\/span>Aucun remboursement par virement ou autre moyen ne pourra \u00eatre effectu\u00e9 si vous renvoyez la commande par vos propres moyens. <\/span><\/p>\n

Si vous avez r\u00e9gl\u00e9 votre commande via Paypal, vous pouvez demander la prise en charge des frais de retour par Paypal ici:  <\/span>https:\/\/www.paypal.com\/be\/webapps\/mpp\/refunded-returns?locale.x=fr_BE <\/u><\/a><\/p>\n

4. Puis-je rendre ma commande en boutique ? <\/b><\/span><\/h5>\n

Les retours (\u00e9changes et remboursements) d’un achat fait en ligne ne sont pas possibles directement en boutique sans aval pr\u00e9alable du Service Clients.
Pour le demander, contactez-nous par e-mail \u00e0 l’adresse <\/span>contactez-nous@ozalee.fr<\/u><\/a>.<\/span><\/p>\n

5. Retours hors d\u00e9lais<\/span><\/h5>

Nous n’acceptons pas les retours d’articles non souhait\u00e9s apr\u00e8s le d\u00e9lai de retour correspondant ci-dessus. Si vous essayez de faire un retour, il se peut que nous soyons contraints de vous le renvoyer \u00e0 votre adresse de livraison par d\u00e9faut et vous demander de prendre en charge les frais de livraison. <\/span><\/p>\n

6. Je veux \u00e9changer contre un mod\u00e8le plus ou moins cher, comment cela se passe-t-il ? <\/b><\/span><\/h5>\n

En cas d’\u00e9change contre un produit moins cher ou produit momentan\u00e9ment remis\u00e9, nous vous rembourserons la diff\u00e9rence sous forme forme d’avoir.
En cas d’\u00e9change contre un produit plus cher, nous vous enverrons un lien afin de r\u00e9gler la diff\u00e9rence de prix. <\/span><\/p>\n

7. Je veux recevoir mon \u00e9change \u00e0 une autre adresse, comment faire ? <\/b><\/span><\/h5>\n

En cas de changement d’adresse, vous devez imp\u00e9rativement nous en avertir par email en \u00e9crivant \u00e0 notre Service Clients \u00e0 <\/span>contactez-nous@ozalee.fr<\/u><\/a> avant que nous recevions votre retour. <\/span><\/p>\n

8. Comment renvoyer ma commande <\/b><\/span><\/h5>\n
8.1 Depuis la France <\/b><\/span><\/h6>\n

Depuis la France le retour doit \u00eatre fait en lettre suivie. Pour le poids du colis, compter environ 100g par paire de lunettes retourn\u00e9e. Le timbre doit \u00eatre coll\u00e9 sur l\u2019enveloppe de retour (retirer dans ce cas l\u2019ancien affranchissement).
Un formulaire de retour doit \u00eatre imprim\u00e9, compl\u00e9t\u00e9 et joint au retour.
Les champs Num\u00e9ro de commande, Nom\/pr\u00e9nom et adresse email doivent imp\u00e9rativement \u00eatre compl\u00e9t\u00e9s afin que nous puissions traiter votre retour correctement \u00e0 sa r\u00e9ception.Tout formulaire re\u00e7u non compl\u00e9t\u00e9 ne pourra pas \u00eatre trait\u00e9. <\/span><\/p>\n

Les timbres suivis peuvent \u00eatre imprim\u00e9s depuis le site de La Poste, au tarif de 2.57\u20ac pour un envoi de 100g : <\/span>https:\/\/boutique.laposte.fr\/<\/a> <\/span><\/u><\/p>\n

8.2 Depuis l\u2019\u00e9tranger <\/b><\/span><\/h6>\n

Depuis l\u2019\u00e9tranger nous recommandons de faire le retour sans suivi pour vous \u00e9viter des frais de retour \u00e9lev\u00e9s. Le meilleur mode de retour est le format lettre internationale. Compter environ 100g par paire de lunettes retourn\u00e9e. <\/span><\/p>\n

Un formulaire de retour doit \u00eatre imprim\u00e9, compl\u00e9t\u00e9 et joint au retour. Les champs Num\u00e9ro de commande, Nom\/pr\u00e9nom et adresse email doivent imp\u00e9rativement \u00eatre compl\u00e9t\u00e9s afin que nous puissions traiter votre retour correctement \u00e0 sa r\u00e9ception. Tout formulaire re\u00e7u non compl\u00e9t\u00e9 ne pourra pas \u00eatre trait\u00e9. <\/span><\/p>\n

8.3 Formulaire de retour <\/b><\/span><\/h6>\n

Le formulaire de retour vous sera envoy\u00e9 suite \u00e0 une demande. 
<\/span>Votre num\u00e9ro de commande (AMXXXXXXISR) est indiqu\u00e9 dans les mails de confirmation de commande et d\u2019exp\u00e9dition. <\/span>Si vous ne le trouvez pas, vous pouvez nous le demander par email : <\/span>contactez-nous@ozalee.fr.<\/a> <\/span><\/u><\/p>\n

8.4 Adresse \u00e0 laquelle retourner la commande <\/b><\/span><\/h6>\n

Ozal\u00e9e
155 Rue de Charonne
75011 Paris France <\/span><\/p>\n

Merci de noter que cette adresse n’est pas une boutique ou un showroom et il est impossible d’y d\u00e9poser directement vos retours. Il s’agit uniquement d’une adresse postale du traitement du courrier et des retours. <\/span><\/p>\n

9. Carte-cadeau <\/b><\/span><\/h5>\n

Les cartes-cadeaux sont remboursables pendant 14 jours apr\u00e8s leur achat si et seulement si elles n’ont pas \u00e9t\u00e9 utilis\u00e9es pour une commande.
En cas de retour du produit, elles donnent lieu \u00e0 un avoir sur une prochaine commande ou \u00e9change contre un produit de m\u00eame prix. <\/span><\/p>\n

10. Achats en Boutique <\/b><\/span><\/h5>\n

Vous disposez \u00e9galement de 14 jours pour retourner un achat de lunettes sans correction fait en boutique. Vous avez droit \u00e0 un \u00e9change ou \u00e0 un remboursement. Pour une demande de remboursement, munissez-vous de votre RIB afin que nous puissions vous rembourser par virement bancaire. Le remboursement ne sera pas effectu\u00e9 sur place, il le sera une fois transmis \u00e0 notre Service Clients. Tous les produits re\u00e7us lors de l\u2019achat doivent \u00eatre rendus, sans avoir \u00e9t\u00e9 port\u00e9s ni utilis\u00e9s. <\/span><\/p>\n

11. R\u00e9clamation \/ J\u2019ai re\u00e7u ma commande avec un d\u00e9faut <\/b><\/span><\/h5>\n

Malgr\u00e9 que nous pr\u00eations une attention particuli\u00e8re \u00e0 chaque paire de lunettes et chaque envoi, des d\u00e9fauts de fabrication peuvent nous avoir \u00e9chapp\u00e9s ou la livraison peut avoir endommag\u00e9 la commande. 
Vous pouvez vous rendre en boutique pour faire ajuster ou r\u00e9gler vos lunettes sur place par nos opticiens.
Vous pouvez trouver les adresses de nos boutiques ici : <\/span>https:\/\/pigier-lyon.com\/blogs\/ozalee\/contact\/.<\/u><\/a><\/p>\n

Si vous n’avez pas pu ajuster vous m\u00eame vos lunettes ou le faire faire en boutique, \u00e9crivez \u00e0 notre Service Clients \u00e0 l\u2019adresse <\/span>contactez-nous@ozalee.fr<\/u><\/a> et nous reviendrons vers vous sous 24h ouvr\u00e9es avec une solution comme un \u00e9change contre une paire de lunettes neuve. <\/span>En cas de d\u00e9faut, nous prendrons en charge les frais de retour. Un bon de retour vous sera fourni. Aucun remboursement de frais de retour avanc\u00e9s par vos soins ne pourra avoir lieu. <\/span><\/p>\n

Merci de votre compr\u00e9hension.
Pour toute autre question, vous pouvez nous contacter via le <\/span>formulaire de contact.<\/span><\/u><\/a><\/span>
<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Retours & \u00e9changes 1. Conditions g\u00e9n\u00e9rales de retour Ozal\u00e9e vous offre la possibilit\u00e9 de retourner, pour demander un remboursement ou un \u00e9change, un ou plusieurs produits de la commande jusqu’\u00e0 14 jours calendaires \u00e0 compter de la date de r\u00e9ception de votre commande. Le retour du produit reste \u00e0 votre charge mais nous vous r\u00e9exp\u00e9dierons Continue reading<\/a><\/p>\n","protected":false},"author":424,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-627","page","type-page","status-publish"],"rankMath":{"parentDomain":"pigier-lyon.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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