{"id":3897,"date":"2021-05-07T16:27:59","date_gmt":"2021-05-07T14:27:59","guid":{"rendered":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/?p=3897"},"modified":"2021-05-21T19:49:29","modified_gmt":"2021-05-21T17:49:29","slug":"comment-gerer-les-commentaires-negatifs","status":"publish","type":"post","link":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/2021\/05\/07\/comment-gerer-les-commentaires-negatifs\/","title":{"rendered":"Comment g\u00e9rer les commentaires n\u00e9gatifs ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3897\" class=\"elementor elementor-3897\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e958f29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e958f29\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c688cfc\" data-id=\"c688cfc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9dfc9a1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9dfc9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment g\u00e9rer les commentaires des n\u00e9gatifs?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9f2c25b\" data-id=\"9f2c25b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af60808 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"af60808\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"289\" height=\"174\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/com.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3945\" alt=\"g\u00e9rer les commentaires n\u00e9gatifs\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/com.jpg 289w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/com-193x116.jpg 193w\" sizes=\"(max-width: 289px) 100vw, 289px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-348c380 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"348c380\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d785295\" data-id=\"d785295\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a220c7c elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"a220c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\"><strong>vous est-il d\u00e9j\u00e0 arriv\u00e9 de g\u00e9rer des commentaires n\u00e9gatifs sur le Web ?<\/strong><\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif\">Vous n\u2019\u00eates pas les seuls, il vaut parfois s\u2019interroger sur chaque situation. Afin de d\u00e9celer la r\u00e9action \u00e0 adopt\u00e9e pour \u00e9viter de trop en p\u00e2tir.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif\">Nous apprendrons ici \u00e0 diff\u00e9rencier les diff\u00e9rents types de commentaires n\u00e9gatifs. Et ce, en fonction du cas, comment vous devez r\u00e9agir.<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: #000000;text-align: start;vertical-align: baseline\"><span style=\"font-size: 12pt;font-family: verdana, geneva, sans-serif\">\u00a0<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: #000000;text-align: start;vertical-align: baseline\"><span style=\"font-size: 12pt;font-family: verdana, geneva, sans-serif\">\u00a0<\/span><\/p><p class=\"MsoNormal\" style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: #000000;text-align: start;vertical-align: baseline\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6726542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6726542\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75f49e6\" data-id=\"75f49e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14b875c elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"14b875c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Comment communiquer sur les r\u00e9seaux sociaux privil\u00e9gier la qualit\u00e9 \u00e0 la quantit\u00e9!<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"600\" data-to-value=\"1\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c7e109 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c7e109\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-562a425\" data-id=\"562a425\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07b607f elementor-invisible elementor-widget elementor-widget-image\" data-id=\"07b607f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"644\" height=\"350\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/csm_Rouages_4475f5d39e.jpg\" class=\"attachment-medium_large size-medium_large wp-image-3689\" alt=\"g\u00e9rer les commentaires n\u00e9gatifs\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/csm_Rouages_4475f5d39e.jpg 644w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/csm_Rouages_4475f5d39e-300x163.jpg 300w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/csm_Rouages_4475f5d39e-600x326.jpg 600w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/csm_Rouages_4475f5d39e-213x116.jpg 213w\" sizes=\"(max-width: 644px) 100vw, 644px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-861a299 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"861a299\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ff451f\" data-id=\"2ff451f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3977adf elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"3977adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><div><p style=\"margin: 0cm;font-size: medium;font-family: 'Times New Roman', serif;color: #000000;text-align: justify;vertical-align: baseline\"><span style=\"font-size: 10.5pt;font-family: verdana, geneva, sans-serif\">Que ce soit sur les r\u00e9seaux sociaux ou autre, il est n\u00e9cessaire de se poser les bonnes questions pour bien r\u00e9agir.\u00a0<\/span><span style=\"font-style: inherit;font-size: 10.5pt;font-family: verdana, geneva, sans-serif\">En tant qu\u2019entreprise, vous avec accumuler une certaine notori\u00e9t\u00e9 digitale et avez rassembl\u00e9 plusieurs personnes faisant partie de votre communaut\u00e9. Celle-ci se compose en g\u00e9n\u00e9ral de vos clients.\u00a0<\/span><span style=\"font-style: inherit;font-family: verdana, geneva, sans-serif;font-size: 10.5pt;background-color: unset\">Lorsque ces personnes vous font<\/span><span class=\"apple-converted-space\" style=\"font-style: inherit;font-family: verdana, geneva, sans-serif;font-size: 10.5pt\">\u00a0<\/span><b style=\"font-style: inherit;font-family: verdana, geneva, sans-serif;font-size: 10.5pt;line-height: inherit\"><span style=\"border: 1pt none windowtext;padding: 0cm\">un commentaire n\u00e9gatif. C<\/span><\/b><span style=\"font-style: inherit;font-family: verdana, geneva, sans-serif;font-size: 10.5pt;background-color: unset\">\u2019est qu\u2019ils expriment aupr\u00e8s de votre entreprise leur m\u00e9contentement \u00e0 cause d\u2019un probl\u00e8me. De ce fait, nous vous proposons donc dans cet article quelques astuces afin de mieux g\u00e9rer ces commentaires.<\/span><\/p><\/div><\/div><div>\u00a0<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-387ea14 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"387ea14\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5988356\" data-id=\"5988356\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6210217 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"6210217\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"600\" data-to-value=\"2\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-847b52a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"847b52a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-deff5b2\" data-id=\"deff5b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e31454 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"3e31454\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534.jpg\" class=\"attachment-2048x2048 size-2048x2048 wp-image-3965\" alt=\"\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534.jpg 1280w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534-300x169.jpg 300w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534-1024x576.jpg 1024w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534-768x432.jpg 768w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534-600x338.jpg 600w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/317099-droit-a-l-erreur-web-tete-0301037710534-206x116.jpg 206w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-bdaf711\" data-id=\"bdaf711\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb4ae06 elementor-absolute elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"eb4ae06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erreur \u00e0 ne pas faire ! <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72f91dc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72f91dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-383c57f\" data-id=\"383c57f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7135783 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"7135783\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p class=\"MsoNormal\" style=\"margin: 0cm;font-size: medium;font-family: Calibri, sans-serif;color: #000000;text-align: justify;vertical-align: baseline\"><span style=\"font-family: verdana, geneva, sans-serif\"><b><span style=\"font-size: 10.5pt;font-family: inherit, serif;border: 1pt none windowtext;padding: 0cm\">1) Ne pas ignorer les commentaires n\u00e9gatifs :<\/span><\/b><\/span><\/p><p class=\"MsoNormal\" style=\"margin: 0cm;text-align: justify;vertical-align: baseline\"><span style=\"font-family: verdana, geneva, sans-serif\"><span style=\"font-size: 10.5pt\">La premi\u00e8re erreur \u00e0 ne pas commettre est d\u2019ignorer ces avis n\u00e9gatifs. En effet, votre communaut\u00e9 pourra prendre ce comportement comme la preuve que vous n\u2019\u00eates\u00a0<\/span><\/span><b style=\"color: #000000;font-family: verdana, geneva, sans-serif;font-size: 10.5pt\"><span style=\"border: 1pt none windowtext;padding: 0cm\">pas ouvert au dialogue. C&rsquo;est\u00a0<\/span><\/b><span style=\"font-family: verdana, geneva, sans-serif\"><span style=\"font-size: 14px\"><b>ainsi que,<\/b><\/span><span style=\"font-size: 10.5pt\">\u00a0 vous perdrez ainsi la confiance d\u2019une partie des personnes qui vous accordent de l\u2019int\u00e9r\u00eat.\u00a0<\/span><\/span><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3bc2f6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3bc2f6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9de8a3\" data-id=\"e9de8a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d671ed7 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"d671ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Ne pas supprimer le commentaire car cela pourrait nuire \u00e0 votre image et vous n\u2019aurez pas r\u00e9solu le probl\u00e8me <\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"600\" data-to-value=\"3\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65fc88a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65fc88a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52b77e5\" data-id=\"52b77e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a2eac9 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6a2eac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\">Si le commentaire n\u2019est pas injurieux, la meilleure chose \u00e0 faire dans cette situation est de\u00a0<strong>r\u00e9pondre \u00e0 la personne\u00a0<\/strong>qui vous a laiss\u00e9 un commentaire n\u00e9gatif. De ce fait, il faut se remettre en question par rapport au commentaire.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif\">En effet, si vous estimez que la personne qui vous reproche une chose est l\u00e9gitime, comme par exemple si elle se plaint d\u2019un produit qui ne fonctionne pas ou du mauvais d\u00e9roulement de sa prestation de service, vous devez utiliser l\u2019espace digital dont vous disposez comme un outil de service apr\u00e8s-vente qui pourra vous am\u00e9liorer votre notori\u00e9t\u00e9 sur le web.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c45bc24 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c45bc24\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-78917d3\" data-id=\"78917d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9deab1 elementor-widget__width-initial elementor-absolute elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"d9deab1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;,&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"600\" data-to-value=\"4\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-afcccdf\" data-id=\"afcccdf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8161dc1 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8161dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;lightSpeedIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"834\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-1024x834.png\" class=\"attachment-large size-large wp-image-3968\" alt=\"g\u00e9rer les commentaires n\u00e9gatifs\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-1024x834.png 1024w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-300x244.png 300w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-768x626.png 768w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-1536x1252.png 1536w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses.png 2048w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-600x489.png 600w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/question-reponses-142x116.png 142w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e6ade5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e6ade5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f269ab0\" data-id=\"f269ab0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e423a3a elementor-widget elementor-widget-heading\" data-id=\"e423a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se poser les bonnes questions et r\u00e9pondre de mani\u00e8re appropri\u00e9e <br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-313f590 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"313f590\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5139c5\" data-id=\"a5139c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4eeda5f elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4eeda5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\">Dans un cas comme celui, vous devez, suite \u00e0 une r\u00e9flexion personnelle ou collective, r\u00e9pondre \u00e0 ce commentaire en rassurant la personne, en lui montrant que votre structure reste \u00e0 son \u00e9coute et en l\u2019invitant \u00e0 vous contacter pour r\u00e9gler votre diff\u00e9rend.\u00a0<\/span><\/p><div><span style=\"font-family: verdana, geneva, sans-serif\"><b>La politesse et la transparence<\/b><\/span><\/div><p><span style=\"font-family: verdana, geneva, sans-serif\">\u00a0dans ce genre de situation sont primordiaux pour v\u00e9hiculer une bonne image de votre entreprise.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-821333c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"821333c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2ec4745\" data-id=\"2ec4745\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74dcb1b elementor-invisible elementor-widget elementor-widget-image\" data-id=\"74dcb1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;swing&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"454\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire.jpg\" class=\"attachment-large size-large wp-image-3969\" alt=\"\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire.jpg 822w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire-300x166.jpg 300w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire-768x424.jpg 768w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire-600x331.jpg 600w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/supprime-commenatire-210x116.jpg 210w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e185855\" data-id=\"e185855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72a10b9 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"72a10b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Mod\u00e9rer sans supprimer<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"400\" data-to-value=\"5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ca5810 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ca5810\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-595c39d\" data-id=\"595c39d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ccf271 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9ccf271\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\">Plus haut, nous vous avons expliqu\u00e9 qu\u2019il ne pas faut pas supprimer les commentaires n\u00e9gatifs, cependant il arrive que ceux-ci ne soient en rien justifi\u00e9s mais qu\u2019il s\u2019agisse de faux avis de la concurrence ou des haters (haineux). Dans ce cas, il est int\u00e9ressant de savoir g\u00e9rer ces commentaires sans suppression. Par exemple, il est possible de\u00a0<strong>masquer un commentaire n\u00e9gatif<\/strong>\u00a0sur <a href=\"https:\/\/www.facebook.com\" target=\"_blank\" rel=\"noopener\">Facebook<\/a> et seuls les amis de la personne le verront et donc les autres en seront \u00e9pargn\u00e9s.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b588de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b588de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-130aceb\" data-id=\"130aceb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66426f4 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"66426f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;bounceIn&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"200\" data-to-value=\"6\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8ff4c99\" data-id=\"8ff4c99\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e5a795 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"7e5a795\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/comprendre-sa-communaute-150x150.jpg\" class=\"attachment-thumbnail size-thumbnail wp-image-3712\" alt=\"\" srcset=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/comprendre-sa-communaute-150x150.jpg 150w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/comprendre-sa-communaute-60x60.jpg 60w, https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/05\/comprendre-sa-communaute-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12dd378 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12dd378\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1954953\" data-id=\"1954953\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e86de6 elementor-widget elementor-widget-heading\" data-id=\"0e86de6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Anticiper les commentaires n\u00e9gatifs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9668356 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9668356\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-acfaf44\" data-id=\"acfaf44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64d3ca5 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"64d3ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\">Toute entreprise ou organisme est susceptible de recevoir des commentaires n\u00e9gatifs mais ce n\u2019est pas pour autant qu\u2019elle doit s\u2019emp\u00eacher de poster du contenu. Cependant, il est important d\u2019anticiper les potentiels commentaires n\u00e9gatifs sur les r\u00e9seaux sociaux, alors qu\u2019il est possible qu\u2019une information prenne rapidement de l\u2019ampleur. En effet il s\u2019agit tout de m\u00eame de plateformes virales.\u00a0<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif\">Il faut anticiper et r\u00e9fl\u00e9chir \u00e0 une r\u00e9ponse construite qui ne se fera\u00a0<strong>pas sous la pression<\/strong>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb6e50f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb6e50f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ad8a8b1\" data-id=\"ad8a8b1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fbe628 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"1fbe628\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;jello&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"350\" src=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-content\/uploads\/sites\/102\/2021\/01\/I_HIOII_1507905321778.png\" class=\"attachment-large size-large wp-image-2190\" alt=\"d\u00e9l\u00e9gu\u00e9 r\u00e9seaux sociaux\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cb46598\" data-id=\"cb46598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6875980 elementor-invisible elementor-widget elementor-widget-counter\" data-id=\"6875980\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;wobble&quot;}\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"300\" data-to-value=\"7\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489a1c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"489a1c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07f26ea\" data-id=\"07f26ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba59c7b elementor-widget elementor-widget-heading\" data-id=\"ba59c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a666ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a666ab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dddedc2\" data-id=\"dddedc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-412e2a7 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"412e2a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-family: verdana, geneva, sans-serif\">Gardez en t\u00eate que seuls\u00a0<strong>ceux qui ne font rien ne font pas d\u2019erreurs<\/strong>\u00a0et ne re\u00e7oivent aucun jugement, et encore\u2026\u00a0<\/span><\/p><p><strong style=\"font-family: verdana, geneva, sans-serif\">Cependant n\u2019ayez pas peur des commentaires n\u00e9gatifs<\/strong><span style=\"font-family: verdana, geneva, sans-serif;background-color: unset\">\u00a0car vous faites votre travail du mieux possible.\u00a0<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif\">Si vous avez appr\u00e9ci\u00e9 cet article ou non d\u2019ailleurs, n\u2019h\u00e9sitez pas \u00e0 laisser un commentaire constructif en bas de page.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06b73be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06b73be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b6a03ec\" data-id=\"b6a03ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9876517 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9876517\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;shake&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/hello-c-est-nous\/\">Vous souhaitez d\u00e9l\u00e9guer votre communication et ne pas g\u00e9rer les commentaire n\u00e9gatifs ?\nContactez-nous !\n<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Comment g\u00e9rer les commentaires des n\u00e9gatifs? vous est-il d\u00e9j\u00e0 arriv\u00e9 de g\u00e9rer des commentaires n\u00e9gatifs sur le Web ? Vous n\u2019\u00eates pas les seuls, il vaut parfois s\u2019interroger sur chaque situation. Afin de d\u00e9celer la r\u00e9action \u00e0 adopt\u00e9e pour \u00e9viter de trop en p\u00e2tir. Nous apprendrons ici \u00e0 diff\u00e9rencier les diff\u00e9rents types de commentaires n\u00e9gatifs. [&hellip;]<\/p>\n","protected":false},"author":735,"featured_media":3944,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-3897","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nos-realisations"],"_links":{"self":[{"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/posts\/3897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/users\/735"}],"replies":[{"embeddable":true,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/comments?post=3897"}],"version-history":[{"count":47,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/posts\/3897\/revisions"}],"predecessor-version":[{"id":3998,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/posts\/3897\/revisions\/3998"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/media\/3944"}],"wp:attachment":[{"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/media?parent=3897"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/categories?post=3897"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pigier-lyon.com\/blogs\/com-to-pack\/wp-json\/wp\/v2\/tags?post=3897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}